Last month, I wrote about how my husband bought
hop rhizomes from TheBeerEssentials.com . At first, I was excited that the Cascade rhizome was growing really well. However, the other rhizome we bought, Nugget, never grew at all, see the photo below. Despite the fact that we planted both the rhizomes in the same exact soil and same conditions, one grew and the other didn't. I called the company to complain about the Nugget rhizome root and requested a replacement be sent to us. The customer service rep I was speaking with put me on hold to ask the guy who is knowledgeable of the hop plants. He then got back on the phone and said, "
this same exact thing happened to another customer, one of their roots took off, the other didn't. We special order these rhizomes roots for sale and we do not guarantee the plants." So I asked, "you don't give a replacement or exchange?" And the customer service said, "
No." So then I said, "so it's buy at your own risk?" And he replied, "
yes." Okay, WHAT THE HELL? They should put that on their website that don't guarantee their rhizomes will grow and that they don't have a warranty or exchange policy on them, especially since, I'm not the only one that bought the roots and had this problem. I just totally wasted our time and money trying to grow a root that is a dud. This is what my nugget rhizome looks like today, 1 month after I planted it. Nothing!
To be fair, the Cascade rhizome they sent us is growing well. But this is what you expect when you buy rhizome roots. You expect them to grow. I will never buy from this company again. Any online company that sells plants and don't guarantee them will not get my business or my recommendation... Ever! Buy at your own risk? You got it, you just lost a customer TheBeerEssentials.com!
Do you grow hops? If so, where do you buy your rhizomes? I'm looking for another, more reliable company to order from for next time.
